Shipping policy

Shipping Policy – Emma Evening Dress Adelaide
At Emma Evening Dress, we are committed to delivering your formalwear safely and efficiently, whether you’re shopping online or collecting in-store from our Adelaide boutique.
Order Processing Time
Orders are processed within 1–3 business days. During sales or peak seasons, processing times may be slightly extended.
Australia Shipping
We ship Australia-wide using reliable courier services.
•    Standard Shipping: 3–7 business days
•    Express Shipping: 1–3 business days
Delivery timeframes are estimates only and may vary depending on location and courier delays.
International Shipping
We offer international shipping to selected destinations. Shipping costs and estimated delivery times are shown at checkout.
Customers are responsible for any customs duties, taxes, or import fees applied by their country.
Shipping Costs
Shipping fees are calculated at checkout based on your location and chosen delivery method. Any free shipping promotions will be clearly stated on our website.
Adelaide In-Store Pickup
Free in-store pickup is available from our Adelaide boutique. You will receive an email notification once your order is ready for collection. After receiving the notification email, you can pick up your item/s any time during our Adelaide boutique working hours.
Incorrect Address Details
Please ensure all delivery details are correct at checkout. We cannot be held responsible for parcels delayed or lost due to incorrect or incomplete addresses.
Lost, Delayed or Stolen Parcels
Once an order has been dispatched, it is the responsibility of the courier. While we are happy to assist with tracking enquiries, Emma Evening Dress is not liable for lost, delayed, or stolen parcels.
Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery with clear photos so we can assist you promptly.
📧 Contact Us
For any shipping-related enquiries, please contact us at emmaeveningdress@gmail.com or visit our Adelaide boutique.
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